Why sanctioned integration is the headache-free way to grow your practice

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HealthEngine's integrations

This article is sponsored content brought to you by Health Engine.

HealthEngine’s dental marketing platform has been integrating with dental practice management software for over a decade. And since becoming official partners with Dental4Windows and Henry Schein One in early 2020, they’ve established fully sanctioned integrations that have enabled HealthEngine to sync completely seamlessly and securely with D4W, EXACT, OASIS and more. That officially makes HealthEngine the headache-free way to grow your practice.

To unpack what sanctioned APIs officially mean for your practice, and the challenges involved with the alternative, HealthEngine’s Co-founder Adam Yap, shares some helpful insights and analogies. 

“An online booking system outage is like having your front desk phone disconnected. You can’t operate your practice effectively without it,” says Adam.

Avoid interruptions that could cost you bookings and patients.

Without an official API, you can experience unexpected downtime for your online booking system. Quite often, the first time you’ll know about it is when you get locked out of your PMS, or when a patient calls to say they can’t book online. It can mean losing valuable bookings and patients. That’s why HealthEngine now offers fully sanctioned integrations, so you get automation and security you can rely on 24/7, no matter what.

Get all the capabilities and protection with every update.

Practice management software is getting ever-more complicated with constant updates to maintain the highest levels of security and protection against malware and malicious attacks, as well as introducing smart new capabilities. And that’s great, but if you’re not using an official API, your vendor is having to play catch-up, fixing breaks and bugs.

“Our development team is now talking to our PMS partners all the time,” says Adam. “Together, we’re developing the most capable solution for every update in advance, making sure your systems continue working seamlessly.”

Maintain control with a sanctioned integration.

“You’re essentially having to give each vendor a master set of keys to your practice if you use unsanctioned integrations,” says Adam.  

With HealthEngine’s sanctioned integration, you’re only giving out one master key to your practice management software provider. They control the data that official partners can access.

Full accountability and support when you need it.

Another massive difference is the customer and technical support.

With HealthEngine’s integrations, if there’s a problem, all partners have to take responsibility for it and there are official channels between HealthEngine and your PMS provider to fix the solution for you.

Save admin time with no double handling.

“It’s reduced our admin time by at least an hour every day. That’s how much Sidebar would sap on an average day, to keep checking the appointments that came through, entering them into our system and fixing any double ups,” said Currambine Dental’s Practice Manager and HealthEngine customer Lisa Gleeson. 

Visit practices.healthengine.com.au for more information about HealthEngine’s official integration with your practice management software.

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