Tele-dentistry a viable option for replacing in-person initial consultations, new study finds

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A study by researchers in the UK has found that tele-dentistry may be a valid option for first stage triage or follow-up consultations, saving patients attending clinics in person.

With the significant impact of COVID-19 on dentistry, including the substantial rise in the use of video consultations, a team led by periodontists and psychologists at King’s College London including dentistry consultants at Guy’s Hospital, set out to investigate dentists’ and patients’ attitudes towards dental video consultations (tele-dentistry) and to identify potential ways to improve the experience.

Through a survey of 249 participants over a period of six months from 1 July – 14 December 2020, participants’ attitudes were assessed using a series of questionnaires. 

The results—published in the Journal of Dentistryshowed that the majority of patients strongly agreed and were satisfied with the use of tele-dentistry, and dentists and dental students alike felt more confident and competent after having carried out a video consultation.

The use of tele-dentistry has many advantages for patients. 

“As people tend to be working from home, and travelling into cities less, online appointments are a solution to a busy work schedule, and to help maintain social distancing in hospitals,” lead author Professor Luigi Nibali said.

“Patients are also able to access healthcare earlier, receive specialist care, minimise time off work and reduce travel over long distances to receive consultations. This of course can only be applied to certain cases.”

Clinicians and dentists can also significantly benefit from the move to tele-dentistry.

Co-author Dr Payvand Menhadji added: “For clinicians, tele-dentistry has the potential to triage referrals and reduce long waiting lists. It has proven to be more cost-effective than real-time in person clinical consultations in dentistry. 

“By giving patients reassurance, oral hygiene instructions and a follow-up video consultation to review the issue, it is possible to reduce the number of appointments requiring face-to-face contact.”

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