CBA partners with Whitecoat to deliver health solution


CommBank Health Claim

The Commonwealth Bank recently announced an exclusive partnership with Australian medical technology provider Whitecoat to deliver a best-in-class integrated payments, claiming and healthcare directory solution.

CommBank Health Claim, a new product offering for patients and healthcare providers alike, combines familiar and accessible app-based architecture with wireless connectivity to CBA’s Albert merchant terminals.

Via a single platform, and using their mobile devices, patients can approve payments and claims initiated by their provider, read moderated reviews, book appointments, and request cost estimates.

“The complex nature of the healthcare sector has led to the opportunity to create solutions that better meet the needs of both patients and healthcare providers alike,” CBA Business and Private Banking Group executive Adam Bennett said.

“Developing CommBank Health Claim with Whitecoat allows CBA to deliver market-leading capabilities to a vital industry sector; it helps patients make informed decisions when they need a medical health service, and significantly simplifies the claiming and payment process to make it a one-touch, Uber-like user experience.”

Whitecoat CEO Matthew Donnellan said this is an exciting partnership for Whitecoat.

“Our vision is to improve the choice, transparency and wellbeing of the healthcare of all Australians, and this solution will help us deliver that. It will also allow Whitecoat to inform people about their choices and expected costs prior to their procedure, offering simplicity and convenience for both consumers and providers.”

Ideal for expanding healthcare businesses looking for a more effective digitally enabled customer experience, CommBank Health Claim has been designed to make it fast and easy to scale. The platform is already integrated with a range of existing practice management software.

Healthcare providers will have the ability to engage directly with patients to grow their business, and patients will be able to save providers to their favourites to simplify the search and booking process.

The technology is currently in pilot phase and will officially hit the market in early 2019.


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