By jove it’s Jeeve Analytics

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Jeeve Analytics

Want more insight into how your clinic is performing, to help you make the right business decisions? Jeeve Analytics is changing the game, says its co-creator. By Rachel Smith

Business owners—including dentists—are no strangers to moaning about the shortcomings of their industry, and the issues around their business operations. Coming up with solutions for doing things in a better, more efficient or profitable way? Not so easy. 

But one dentist and his more technical business partner have created a product to do just that. It’s called Jeeve Analytics, and it’s gaining major traction with clinics around Australia, says Dr Jeevan Sivalingam from the My Dentist Network group and Jeeve Solutions (which he runs with IT consultant Gary Totten).

“I’ve always been interested in technology and software, and when I started doing business courses in the US and saw the software they used and how it could give them really accurate data [I was inspired by that],” Dr Sivalingam remembers. “Those software companies weren’t interested in the Australian market—we’re too small. So Gary and I decided to come up with a way for Australian dental clinics to harness the data they need to help make decision-making easier, and that’s how the idea behind Jeeve Analytics came about.”

That was in 2017, and after four years of 80-hour weeks and lots of R&D to tinker and fine-tune the product, Jeeve Analytics launched a few months ago.

How does it work?

The cloud-based software is a business intelligence tool giving dentists visibility over their clinic. The software crunches the numbers between your practice management software and accounting software and presents your data on a number of user-friendly dashboards.

“The way we see it, there are three main drivers of organic growth—associate development, which is how you develop the dentists working for you; front desk conversion, where your reception books patients and makes sure they’re coming back, and staff accountability on every level,” explains Dr Sivalingam. 

“We dig deep into the data in your PMS and accounting software and present it in a way that’s easy for you to understand, and base key business decisions from.”

Why might dentists need it?

The dashboards dentists look at in the software tracks important metrics such as utilisation rates, re-booking rates, front desk KPIs, individual stats on your clinicians and marketing spend analysis. At a glance, you can see the overall financial health of your practice—data dentists typically cobble together via Excel spreadsheets, exported PMS reports and other means. “The dental industry is a bit of a dinosaur— literally every other industry has tools like Jeeve Analytics, so we’ve just rectified the situation by enabling dentists to have it too,” says Dr Sivalingam.

I’ve always been interested in technology and software, and when I started doing business courses in the US and saw the software they used and how it could give them really accurate data [I was inspired by that].

Dr Jeevan Sivalingam, co-founder, Jeeve Solutions

One of his favourite features in the software is ‘trend mode’, which enables dentists to look at their data over five to 10 years. “You can use that feature to see what’s really helped your clinic accelerate—maybe it was when your dentists trained at a specific course, or a time when you hired a consultant. It can give you insights on future growth.”

The software also taps into the ever-growing trend of AI and automation. “The older generation were more used to their day revolving around the chair, fixing teeth and letting the business run itself, but the generation coming into dentistry now are used to having everything on their phone and at their fingertips, accessing the info they need.”

And the demand, it seems, is high. Jeeve Analytics had 150 clinics sign up in the first two months after the product launched. 

What does it cost?

Jeeve Analytics is a subscription based model—it’s $349 per month per clinic.

“We’ve kind of modelled ourselves on Netflix—it’s a month to month payment, you’re not locked in, and if you don’t use it or find it valuable you can leave right away,” says Dr Sivalingam. “That said, we’re pretty confident dentists will be using it!”

He believes Jeeve Analytics is levelling the playing field, particularly for the smaller clinics. “Major dental companies have billion dollar data warehouses which is beyond the reach of the average clinic—so what we’re trying to do is harness those powerful numbers at a level clinics can actually afford. Bigger companies have been analysing business data for a long time, and our product helps smaller clinics avoid being left behind.”

five to 10 years. “You can use that to see what’s really helped your clinic accelerate—maybe it was when your dentists trained at a specific course, or a time when you hired a consultant. It can give you insights on future growth.”

The software also taps into the ever-growing trend of AI and automation. “The older generation were more used to their day revolving around the chair, fixing teeth and letting the business run itself, but the generation coming into dentistry now are used to having everything on their phone and at their fingertips, accessing the info they need.”

Dentists often come to us suggesting new features and a week later we might put that feature in and we’ll name it after the dentist who suggested it. We’re mining the best minds in dentistry!

Dr Jeevan Sivalingam, co-founder, Jeeve Solutions

And the demand, it seems, is high. Jeeve Analytics had 150 clinics sign up in the first two months after the product launched. 

What does it cost?

Jeeve Analytics is a subscription based model—it’s $349 per month per clinic.

“We’ve kind of modelled ourselves on Netflix—it’s a month to month payment, you’re not locked in, and if you don’t use it or find it valuable you can leave right away,” says Dr Sivalingam. “That said, we’re pretty confident dentists will be using it!”

He believes Jeeve Analytics is levelling the playing field, particularly for the smaller clinics. “Major dental companies have billion dollar data warehouses which is beyond the reach of the average clinic—so what we’re trying to do is harness those powerful numbers at a level clinics can actually afford. Bigger companies have been analysing business data for a long time, and our product helps smaller clinics avoid being left behind.”

What’s next?

The company is focused on Jeeve Analytics for now, and is regularly adding new functionality. Dr Sivalingam is quick to point out they give credit where credit’s due. “Dentists often come to us suggesting new features and a week later we might put that feature in and we’ll name it after the dentist who suggested it,” he laughs. “We’re mining the best minds in dentistry!”

Jeeve Solutions has other irons in the fire, too, with two other new products coming up.

“The next one we launch will be Jeeve Members, which will help clinics create a membership platform for patients who don’t access dental care regularly—kind of like a gym membership,” he says. “These might be patients who don’t have health funds, and they would pay a monthly fee to get access to preventative care at a specific clinic every year. We’re also looking at launching a marketing tool in the future called Jeeve Social, which integrates with Google Analytics and Facebook to allow clinics to target and communicate with their customers.”

Sounds like a lot for a dentist to juggle alongside running four clinics, but Dr Sivalingam insists he won’t be abandoning teeth in favour of his growing software empire.

“In my long-term future, I’ll be combining both,” he says. “Jeeve Solutions has given me great insights around the business side of dentistry and I love chatting to so many different dentists and companies and thinking about how to make the software even better. But I also still love seeing patients two days a week—and I’m not looking to give that up anytime soon.”  

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